Work and Income

What we do

We support, mentor, debrief and coach Work and Income Case Managers to work successfully with clients who have family violence issues.

The Family Violence Intervention Programme enhances Work and Income’s response to people who are experiencing family violence. It recognises that New Zealand has a high rate of family violence and that many victims are clients of Work and Income. By providing a skilled client response, closely linked into existing local family violence service providers, we can make a significant contribution to reducing family violence and promoting the safety and wellbeing of people and their families.

Family Violence Response Coordinators have been appointed in each region to provide support to Case Managers and to liaise with local support services.

The programme ensures that our staff:

• Have a greater awareness of the effects of family violence
• Provide a safe and sensitive environment for clients experiencing family violence
• Develop close links with local family violence services
• Are able to refer clients to appropriate support services

Our contact details

Street Address:
Naenae Community Link
2A Vogel Street, Naenae

​Phone: 04 913 6714

Any of our eight Work and Income sites:
Johnsonville
33-39 Johnsonville Road

Lower Hutt
317-327 High Street 

Naenae
2 Vogel Street

Newtown
94-96 Riddiford Street

Porirua
4 Lydney Place

Upper Hutt
162-164 Main Street

Wainuiomata
Shop 6 The Mall 

Wellington
195 Willis Street

​Or our contact centre directly on 0800 559 009.

Who to contact

Clara Richards – Family Violence Response Coordinator
Phone: 04 913 9274​
Email: Clara.Richards006@msd.govt.nz
Coordinators do not make appointments. For clients requiring appointments please contact the Contact Centre directly on 0800 559 009.

Our website

http://www.msd.govt.nz/what-we-can-do/families/index.html