What we do
Family Dispute Resolution (FDR) is a mediation service, which is part of the wider Family Justice system delivered by the Ministry of Justice. FDR helps people discuss care arrangements for child(ren) and is available to anyone who has a dispute relating to the care of children. This includes wider family members such as grandparents or extended whānau.
FDR mediation is a process that enables families to talk in a confidential and safe environment. Our FDR mediators are highly trained and accredited family specialist mediators. They will work with all parties so that a practical agreement can be reached that supports the best interests of the child.
FDR mediation is free of charge if all parties qualify for government funding.
FairWay Resolution Limited is an independent, Crown-owned company providing specialist complaint management and dispute resolution services.
FairWay employs 90 staff and contracts with over 180 specialist practitioners (adjudicators, reviewers, mediators and conciliators) throughout the country so that we can offer our clients a nationwide, high quality professional service. FairWay handles over 12,000 cases each year — of all kinds and all levels of complexity, including family, business, medical, insurance, financial services, telecommunications and real estate.
Our dispute resolution experience underpins our conflict management expertise in all parts of the conflict management cycle — prevention, management, resolution and analysis of conflict.
We have offices in Auckland, Wellington, Christchurch and Dunedin and offer a nationwide FDR service.
We also provide the following free services:
Our contact details
Level 4, 142 Lambton Quay
Phone: 0800 77 44 20
Who to contact
Our email address